Terms of Service

These Terms of Service are an agreement between Country Consignment Inc., doing business as ConsignEngine (ConsignEngine, we, us, or our), and the business or organization that accepts them (Customer, you, or your). Our postal address is Box 703, Killam, AB T0B 2L0, Canada.

The person accepting these Terms represents that they have reached the age of majority where they live, are acting for a business, and have authority to bind that business. ConsignEngine is a business service and is not offered for personal, family, or household use.

These Terms include the Privacy Policy, the plan and Checkout summary accepted by Customer, and any signed addendum that expressly forms part of them. If they conflict, a signed addendum controls first, followed by the accepted plan or Checkout summary, these Terms, and then the Privacy Policy, but only for the subject of the conflict.

ConsignEngine is hosted software for independent consignment stores in Canada and the United States. Depending on Customer settings and enabled features, it supports store setup, staff roles, consignor and retail-customer records, inventory intake, labels, point of sale, refunds, gift cards, till and reconciliation workflows, consignor accounting, payouts, statements, reports, and related store operations (the Service).

During an active trial or paid subscription, Customer receives a limited, non-exclusive, non-transferable right to access and use the Service for its internal business operations. Customer does not receive ownership of the Service or its source code.

ConsignEngine is maintained as one multi-tenant product. Shared improvements may be released to all subscribed stores, while optional or store-specific workflows may be enabled, disabled, or configured through tenant-safe settings. Customer Data is not shared between stores merely because they use the same product.

The Service is an operational tool, not accounting, tax, legal, employment, privacy, payment-processing, or financial advice. Customer remains responsible for professional advice, contracts, reconciliations, and internal controls appropriate to its business.

Each user must use an individual account, provide accurate information, protect their credentials and devices, and promptly report suspected unauthorized access. Users may not share accounts or permit another person to act under their identity.

Customer controls its authorized users and their roles. Customer is responsible for verifying authority, assigning the least access needed, removing access promptly when duties change, reviewing activity, and ensuring that its users comply with these Terms.

We may rely on instructions from Customer's designated owner and authorized administrators after applying the security and authority checks available in the Service. Customer must promptly notify security@consignengine.com of a compromised account or ownership dispute.

An eligible new Customer may receive one 14-day trial for its initial organization. The trial begins when the Service creates the organization and first store after the owner accepts the then-current Terms and Privacy Policy.

No payment card is required to start the trial. The trial does not automatically convert to a paid subscription, and the passage of time alone will not cause a charge. Operational access ends after the trial unless an authorized owner or administrator affirmatively chooses a paid plan and completes Stripe-hosted Checkout.

We may refuse or end a trial if Customer is ineligible, creates duplicate trials, provides inaccurate information, misuses the Service, or presents a security or legal risk.

ConsignEngine is offered as one complete Store plan. Standard first-location pricing is $129 USD or $179 CAD monthly, or $1,290 USD or $1,790 CAD annually. Each additional location is $99 USD or $139 CAD monthly, or $990 USD or $1,390 CAD annually. Annual pricing provides twelve months for the price of ten monthly payments. ConsignEngine does not charge a percentage of Customer's store sales.

While the founding offer is available, the first 25 eligible store organizations may reserve first-location pricing of $99 USD or $139 CAD monthly, or $990 USD or $1,390 CAD annually. Eligibility is assigned to the organization when its workspace is created. Founding status is not transferable and is not a promise of lifetime pricing. It may continue across an eligible billing-interval change or restart supported by the Service, but may end after closure, transfer, misuse, or an ineligible lapse.

Prices are stated before tax. Applicable sales, use, goods and services, harmonized sales, value-added, or similar taxes are additional and will be shown before payment when we are required to collect them. Customer is responsible for taxes it must self-assess, excluding taxes on our net income.

Canadian organizations are billed in CAD and United States organizations in USD, based on server-validated organization information. The Checkout summary controls the actual currency, billing interval, recurring price, additional-location charges, and taxes Customer accepts.

An authorized owner or administrator starts paid service by completing Stripe-hosted Checkout. Completing Checkout during a trial ends the remaining trial immediately, starts paid service immediately, makes the first recurring plan charge plus applicable additional-location charges and taxes due immediately, and sets the Checkout completion time as the monthly or annual renewal anniversary.

Unless cancelled, monthly subscriptions renew each month and annual subscriptions renew each year at the recurring price displayed at Checkout, subject to a properly disclosed price change. Customer authorizes Stripe and ConsignEngine to charge the payment method on file for accepted recurring fees, additional locations, and applicable taxes.

We aim to send annual renewal notice at least 30 days before renewal and monthly renewal notice at least 7 days before renewal. We aim to provide at least 30 days' notice of a price change and apply it no earlier than the next renewal. A notice may be delivered to the account email or in the Service.

Customer must keep billing and tax information current. If payment fails, we may retry it, provide a seven-day recovery period, restrict operational access, and eventually suspend or end the subscription. We will not alter Customer's store transactions to collect a ConsignEngine subscription debt.

An authorized owner or administrator may cancel through the Stripe customer portal or another method displayed in the Service. Cancellation takes effect at the end of the current paid billing period, and paid access continues until then. Customer remains responsible for charges incurred before cancellation takes effect.

Monthly and annual charges are not prorated or refunded for a customer-requested cancellation after billing, except where required by law or for a verified duplicate charge, tax error, or approved service failure. Disclosed upgrades and additional locations may be prorated and charged immediately; removals and downgrades apply at renewal.

If we materially discontinue paid core functionality during a prepaid term, we will provide a prorated refund of the unused prepaid portion. We will also provide any cancellation, cooling-off, or refund right required by applicable law. Contact support@consignengine.com for billing assistance.

Customer, not ConsignEngine, owns and operates its consignment business. Customer is responsible for consignor, customer, and staff contracts and notices; item ownership, lawful sale, condition, authenticity, description, pricing, markdown, and disposition; commissions, fees, payouts, unclaimed property, taxes, registrations, records, employment, accessibility, privacy, and consumer-protection obligations.

Customer is also responsible for cash handling, card-terminal operation, gift cards, refunds, chargebacks, till and payment reconciliation, physical security, printed records, and reviewing all imports, settings, calculations, balances, statements, and reports before relying on them.

ConsignEngine is not a party to Customer's agreements with consignors, retail customers, staff, payment processors, or vendors. References to third-party terminals or workflows do not represent an integration unless the Service expressly identifies one as enabled.

Customer Data means records, files, photos, and other content submitted to the Service by or for Customer, including information about staff, consignors, retail customers, inventory, transactions, payouts, and settings. As between the parties, Customer retains its rights in Customer Data.

Customer grants ConsignEngine and its service providers a non-exclusive, worldwide, limited licence to host, copy, transmit, display, transform, secure, back up, and otherwise process Customer Data only as reasonably necessary to provide, support, protect, and improve the Service; prevent fraud, abuse, or security incidents; comply with law; enforce these Terms; or perform another purpose Customer authorizes.

Customer represents that it has the rights, authority, notices, and consents needed for Customer Data and our processing. Customer must not submit raw payment-card numbers, card security codes, passwords, government identifiers, medical information, or other unnecessary sensitive information.

Each party will comply with privacy law applicable to its role. Customer controls the personal information it enters about its staff, consignors, retail customers, inventory, and store transactions. ConsignEngine processes that information to provide the Service and separately manages account, website, security, support, and subscription-billing information needed to operate its business.

Customer must give required notices, obtain required authority, and respond to people whose information Customer controls. We will provide reasonable assistance through available product and support processes. Our handling of personal information is described in the Privacy Policy.

Each party will use the other's non-public business, technical, financial, and security information only to provide or receive the Service, protect it with reasonable care, and disclose it only to people and providers that need it and are required to protect it. This obligation does not apply to information lawfully public, already known without restriction, lawfully received from another source, or independently developed.

Customer and its users must not use the Service unlawfully or to infringe another person's rights; record stolen, counterfeit, recalled, unsafe, or unlawful goods as lawful inventory; upload malware; disrupt availability; scrape or probe the Service without written permission; bypass access controls; access another tenant; impersonate another person; share credentials; defeat audit trails; or send spam or deceptive messages.

Customer may not reverse engineer, copy, resell, sublicense, or use the Service to build a competing product except to the limited extent a restriction is prohibited by law. Automated or future AI-assisted features may not be used for unlawful, discriminatory, people-identification, or other high-impact decisions.

AI photo analysis is unavailable at launch. Ordinary private inventory-photo storage, where enabled, does not authorize sending photos to an AI provider. We may investigate suspected misuse and restrict an affected feature or account when reasonably necessary to protect people, tenants, the Service, or our legal obligations.

The Service relies on third-party providers, including Supabase for database, authentication, and private object storage; Vercel for application hosting and runtime operations; Stripe for subscription billing; Resend for transactional email; and Cloudflare Turnstile for abuse prevention. Those providers operate under their own terms and may experience interruptions outside our reasonable control.

We may send authentication, security, invitation, billing, support, legal-update, receipt, and report communications needed for the Service. ConsignEngine does not send marketing email at launch. Customer controls transactional receipts and consignor reports it directs through the Service and is responsible for having authority to send them.

Customer may not use a third-party integration or export in a way that violates law, these Terms, or the provider's terms. Customer is responsible for third-party accounts and services it chooses outside ConsignEngine.

Support is available by email at support@consignengine.com and through any in-product support method we make available. Normal support hours are Monday through Friday, 09:00 to 17:00 Mountain Time, excluding published holidays.

We aim to provide a first response within four business hours for a verified service-wide outage and within one business day for normal requests. These are service goals, not a service-level agreement, guaranteed resolution time, uptime commitment, or promise of service credits.

We aim to give 48 hours' notice of planned maintenance when practical. Emergency maintenance, security work, provider failures, and events outside our reasonable control may require less or no advance notice.

We may restrict or suspend access when reasonably necessary to address non-payment, a security incident, unlawful activity, material misuse, risk to another tenant or the Service, or a material breach of these Terms. When practical and safe, we will give notice and a reasonable opportunity to cure.

Either party may end the relationship as permitted by these Terms. Ending the Service does not erase amounts already due, Customer responsibilities arising before termination, or provisions that by their nature should survive, including confidentiality, ownership, disclaimers, liability limits, dispute terms, and permitted retention.

We may discontinue the Service on reasonable notice. If we discontinue paid core functionality during a prepaid term, the unused prepaid-fee remedy in the cancellation section applies.

The Service supports active-store exports, and a verified organization owner may request an assisted organization export. Customer should export and preserve records it must retain. After paid access ends, we target a 30-day final-export window, subject to identity verification, security, legal restrictions, and technical availability.

An account-closure request begins a reviewed, non-destructive process. The current Service does not promise immediate or automatic destructive tenant deletion. After the final-export window, we target deletion or de-identification of eligible active tenant data within a further 60 days only when the verified purge and provider processes support it.

We may retain billing, tax, contract, legal-acceptance, fraud, security, dispute, legal-hold, and other records when reasonably necessary or required by law. Provider backups and recovery copies may retain information until their verified schedules expire. The Privacy Policy describes current retention targets and exceptions.

ConsignEngine and its licensors own the Service, software, design, documentation, trademarks, and related intellectual property, excluding Customer Data. No rights are granted except the limited right to use the Service under these Terms.

If Customer voluntarily provides feedback, it grants ConsignEngine a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without identifying Customer or disclosing Customer Data. Customer is not required to provide feedback.

To the maximum extent permitted by law, the Service is provided as available and without warranties not expressly stated in these Terms. We do not warrant uninterrupted or error-free operation, that every calculation or report will meet Customer's legal or accounting requirements, or that the Service will prevent every loss, fraud, security incident, or business interruption.

Customer must verify inventory, financial, tax, payout, gift-card, refund, and reconciliation information before acting on it and maintain reasonable independent records and controls. Nothing in these Terms excludes a warranty, condition, remedy, or other right that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, anticipated savings, or data, arising from the Service or these Terms, even if advised that such loss was possible.

To the maximum extent permitted by law, ConsignEngine's aggregate liability arising from the Service or these Terms will not exceed the greater of CAD $100 and the fees Customer paid or owed for the Service during the twelve months before the event giving rise to the claim.

These limits do not apply to Customer's payment obligations, either party's fraud or wilful misconduct, infringement or misuse of the other party's intellectual property, breach of confidentiality, or liability that applicable law does not permit to be limited. The limits apply collectively to all claims and causes of action.

Customer will defend and indemnify ConsignEngine and its directors, officers, and personnel against third-party claims, losses, and reasonable costs to the extent arising from Customer Data, Customer's store operations, goods sold or recorded by Customer, Customer's breach of these Terms, or Customer's unlawful or unauthorized use of the Service, except to the extent caused by ConsignEngine's negligence or wilful misconduct.

ConsignEngine will promptly notify Customer of a covered claim, permit Customer to control its defence with qualified counsel, and provide reasonable cooperation at Customer's expense. Customer may not settle a claim by admitting fault for ConsignEngine or imposing a non-monetary obligation on ConsignEngine without our written consent.

These Terms are governed by the laws of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, each party will give the other written notice and try in good faith for 30 days to resolve the dispute through authorized business representatives. This does not prevent either party from seeking urgent injunctive relief or preserving a limitation period.

The courts of Alberta, Canada have exclusive jurisdiction over disputes arising from the Service or these Terms, and each party submits to those courts, except where applicable law does not permit that choice.

We may update these Terms to reflect product, provider, legal, security, or operational changes. We will post the new version and effective date and aim to give at least 30 days' notice of a material change when practical. If law requires fresh agreement, the Service will request it before the change applies.

Legal notices to ConsignEngine must be sent to legal@consignengine.com and Box 703, Killam, AB T0B 2L0, Canada. We may send notices to Customer's account email or through the Service. Support questions should be sent to support@consignengine.com.

Customer may not assign these Terms without our written consent. We may assign them in connection with a reorganization, financing, merger, sale, or transfer of the Service, subject to applicable law. Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. A waiver must be written and applies only to the stated instance. These Terms and the incorporated documents are the complete agreement about the Service.