01
Product support
Already using ConsignEngine?
Include your store name, the page you were using, what you expected, and what happened. Do not email passwords, card numbers, exports, or customer records.
Contact supportContact ConsignEngine
Tell us about your store and what you need.
Request a demo, ask a switching question, or get product help. ConsignEngine is built for independent consignment stores in Canada and the United States.
A demo around your store day.
We’ll reply by email to arrange a time and cover the workflows that matter to you.
Request a demo
See how your real store day would work.
We will focus on the parts you care about—intake, labels, the register, consignor balances, payouts, reports, or migration. This is also the right place to ask whether your current hardware and data are a practical fit.
- A demo shaped around your store’s needs
- A direct answer about supported migration and hardware boundaries
- An email reply to arrange a time—no account needed
Support today
How support works today.
Support is email-first. ConsignEngine does not yet advertise live phone support, on-call coverage, or a response-time guarantee.
Fit before signup
We’ll walk through intake, checkout, consignor balances, and the parts of your store day you want to improve.
Migration clarity
One supported standard active-inventory spreadsheet import is included. Owners can import opening consignor balances separately; store credit and historical transactions are outside the current importer.
Counter rehearsal
Test labels, scanning, a mixed-payment sale, a return, close, and payout before go-live.
Product help
The monitored support mailbox handles product questions and incidents. Include the store name, local time, affected page, and what happened.
02
Privacy + security
Ask a privacy question or report a security concern.
Use the privacy address for data-rights and privacy questions. Use the security address to report a suspected vulnerability or security issue. Do not include exploit code or sensitive customer data in the first message.
During your demo
We’ll help you work through the practical questions.
- Store country and number of locations
- Approximate active inventory and consignor count
- Current software or spreadsheet format
- Barcode scanner, receipt printer, label stock, and card terminal in use
- The workflow you cannot afford to interrupt
Want to review the product first?