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Product support
Already using ConsignEngine?
Include your store name, the page you were using, what you expected, and what happened. Do not email passwords, card numbers, exports, or customer records.
Contact supportContact ConsignEngine
Tell us about your store and what you need.
Request a practical workflow walkthrough, ask a migration question, or get product help. ConsignEngine is built for independent consignment stores in Canada and the United States.
Start with the workflow, not a sales script.
Tell us where the store is today and what cannot be interrupted. We will use the walkthrough to assess fit honestly.
Workflow walkthrough
See how your real store day would work.
We will focus on the parts you care about—intake, labels, the register, consignor balances, payouts, reports, or migration. This is also the right place to ask whether your current hardware and data are a practical fit.
- A walkthrough shaped around your store stage and priorities
- A direct answer about supported migration and hardware boundaries
- No card and no software setup fee to begin the trial
Support today
How support works today.
Support is email-first. ConsignEngine does not yet advertise live phone support, on-call coverage, or a response-time guarantee.
Fit before signup
Send the country, location count, current system, hardware, and the workflow the store cannot interrupt.
Migration clarity
One supported standard spreadsheet inventory import is included. Complex cleanup or transformation is reviewed before it is scoped.
Counter rehearsal
Test labels, scanning, a mixed-payment sale, a return, close, and payout before go-live.
Product help
The monitored support mailbox handles product questions and incidents. Include the store name, local time, affected page, and what happened.
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Privacy + security
Ask a privacy question or report a security concern.
Use the privacy address for data-rights and privacy questions. Use the security address to report a suspected vulnerability or security issue. Do not include exploit code or sensitive customer data in the first message.
What to include
Include these details so we can give a useful answer.
- Store country and number of locations
- Approximate active inventory and consignor count
- Current software or spreadsheet format
- Barcode scanner, receipt printer, label stock, and card terminal in use
- The workflow you cannot afford to interrupt
Want to review the product first?